We are not able to offer refund or exchanges on skincare items due to hygeine and contamination concerns. If there is an error on our behalf, please reach out to us within 24-48 hours of receiving your order via [email protected] and we will do our very best to make it right.
All other products, ie: drinkware, and apparel may receive a refund or exchange if the error is on our behalf at no additional cost to you.