Policy/Shipping

Please read carefully:

 

PAYMENT:

We accept major credit cards through PayPal. 

You do not have to have a PayPal account to make a purchase on this site. 

Orders will not be processed for shipment until full payment is received by Royal Apple 
Berry. 

 

All payments made via PayPal is completely secure, we do not have access to any payment or credit card information. 

 

If for any reason, your card payment is not authorized by your bank or Credit Card Company, we

will not be able to process your order and it will become immediately cancelled.

 

We are not responsible for any extra fees added to you credit card by your bank or credit card company for transaction made with us.

 

Terms and conditions:

 

All of our handmade products are unique and one of a kind.

 

What this means: If you purchase an item from our store, it will not be an exact duplication because of its handmade and unique nature. You will receive a variation of the product, which can be in color, weight, shape and scent.

 

Sense of smell differs from person to person. For example: What smells like peaches to me, may smell like raspberry to you. We try our best to describe each fragrance as accurately as possible and because of sanitary and health reason, we are not permitted to refund or exchange your product, so please be certain of the product you choose before confirming your order. However, if there has been a mistake on our behalf, please contact us immediately and we do our best to resolve this issue in a timely manner.

 

 Your computer monitor’s settings maybe different from ours, so if your product arrives lighter or darker in shade, this is the reason behind it. We try our best to describe each and every one of our products so you'll know exactly what to expect. 

 

Shipping:

 

Orders are processed within 24 hours of receipt and shipped within 1-3 working business days, unless it is prohibited by an act of God or uncontrollable circumstances. If this ever becomes the case, we will notify you via e-mail.

 

International orders will be processed within 24 hours of receipt and shipped within 2-4 working business days, unless prohibited by an act of God or uncontrollable circumstances. If this ever becomes the case, we will notify you via e-mail. However, delivery time can be up to 15 working business days. If for any reason you have not received your order passed 15 working business days please contact us and we will do everything in our power to resolve this issue in a timely manner.

We are not responsible for any destruction or confiscation due to Customs. Special fees for Customs and/or imports are not included in the shipping price. Please research your Countries customs rules, regulations, and fees before placing your order.

 Please note: Shipping fees will not automatically be added to your cart. Based on the amount of items purchased, you will be charged accordingly. We try our best to keep shipping cost down, so we will try to pack as many items that will fit smartly into flat rate packaging. See prices below.

 

Flat Rate Envelopes, Padded Flat Rate Envelope, 
Legal Flat Rate Envelope, and Small Flat Rate Priced Boxes 
(Max. Wt. 4 lbs.)

Canada: $23.00—All other countries: $24.75

Medium Flat Rate Boxes (Max. Wt. 20 lbs.)

Canada: $47.75—All other countries: $61.75

Large Flat Rate Boxes (Max. Wt. 20 lbs.)

Canada: $62.35—All other countries: $80.50

 

If at all possible, to lessen the cost of shipping for international orders, we will adjust shipping price and refund any monies owed to you.

Please be sure to enter the correct postal address information. We will not be held responsible for items shipped to an incorrect postal address provided on your behalf or deemed undeliverable due to incomplete address.

We will not be held responsible for items that are left at your door by courier that shows a proof of delivery receipt in our system. If your courier tries to deliver packages on multiple days without success due to a signature being needed or no one being home, the package will be returned to us for non-delivery. You will be responsible for paying shipping cost to have it sent out again.

Cruelty free:

We are a cruelty free company and we do not test on animals.

Copy rights:

All materials including, but not limited to, images, photos, text, titles, descriptions and products belong to Royal Apple Berry unless otherwise stated and may not be use or reproduced without our consent.

 

Your privacy:

Your privacy is important to us. This policy includes information about how we collect, use, protect, or otherwise handle your Personally Identifiable Information (PII) on this website.

What personal information do we collect from the people who visit our website, or app?
Your name
Email address
Mailing address
Other details to help you with your experience
When do we collect information? When you place an order.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use other site features in the following ways:
To improve our website to make it easier to use.
To give you a better customer service experience.
To quickly process your transactions.
To send periodic emails regarding your order or other products and services.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities so your visit is as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and it's only accessible by a limited number of people. They have special access rights and they're required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a gateway provider and they're not stored or processed on our servers.

Third Party Disclosure

We don't sell, trade, or otherwise transfer to outside parties your personally-identifiable information unless we provide you with advance notice. This doesn't include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information to comply with the law, enforce our site policies, or protect ours or other's rights, property, or safety.

Third party links

We don't include or offer third-party products or services on our website. We have implemented the following:

• Demographics and interests reporting

Third-party vendors like Google use first-party cookies (such as the Google Analytics cookies) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. You can also opt out by visiting the Network Advertising initiative opt out page or permanently using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States that operates websites collecting personally-identifiable information from California consumers to post a conspicuous privacy policy on its website stating the exact information being collected, those individuals with whom it is being shared, and to comply with this policy. Learn more here.

According to CalOPPA we agree to the following:

Users can visit our site anonymously
Once this privacy policy is created, we will add a link to it on our website.
Our Privacy Policy link includes the word 'Privacy,' and it can be easily be found.
Users will be notified of any privacy policy changes:

• On our Privacy Policy Page

Users are able to change their personal information:
• By chatting with us or emailing www.royalappleberry.bigcartel.com

How does our site handle Do Not Track signals?

We honor do not track signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third party behavioral tracking?

We don't allow third party behavioral tracking.

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule. It spells out what operators of websites and online services must do to protect children's privacy and safety online.

We do not specifically market to children under 13.

CAN SPAM Act

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• We may also send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CANSPAM we agree to the following:
• We do not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

General Data Protection Regulation (GDPR)

The GDPR requires businesses to protect the personal data and privacy of European Union citizens for transactions that occur within EU member states. It also regulates exportation of personal data outside the EU.

If the GDPR applies to you because you are in the European Union, you have rights under data protection laws in relation to your personal data:
The right to be informed
The right of access
The right to rectification
The right to erasure
The right to restrict processing
The right to data portability
The right to object
Rights in relation to automated decision making and profiling
These rights are subject to certain rules around when you can exercise them. Learn more about the GDPR here.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.royalappleberry.bigcartel.com 2536 Melvin Ave. Rochester Hill MI, 48307 248 906-5541 Last updated May24, 2018

 

Please keep out of reach of small children.

Please store items in a dry area where it will not come in direct contact with water when not in use.

If you are knowingly allergic to any ingredient that we use in our products, and you choose to use it, we are not responsible for any rashes or allergic reactions that may occur. If an allergic reaction or rash does occur, discontinue use immediately.

By placing an order, you acknowledge that you have read and agree to our terms, conditions and policies and also acknowledge that we cannot be held responsible for misuse of our products.